MEASURING KEY PERFORMANCE INDICATOR (KPI) AND OPTIMIZATION

16^th-17^th April, 2026                                                                                                                18^th-19^th June, 2026

25^th-26^th August, 2026                                                                                                            12^th-13^th November, 2026

Introduction

  A Key Performance Indicator (KPI) is a measurable metric that tracks a critical aspect of a business’s performance, allowing companies to assess progress towards strategic goals and identify areas for improvement through optimization; essentially, KPIs are the key metrics used to monitor and enhance critical business functions, enabling data-driven decision making to achieve desired outcomes. It is a quantifiable measure a company uses to determine how well it’s meeting its operational and strategic goals.
KPIs measures a company’s success vs. a set of targets, objectives, or industry peers. KPIs can be financial, including net profit (or the bottom line, net income), revenues minus certain expenses, or the current ratio (liquidity and cash availability). You should compare your optimization results with your baseline data and your optimization goals, and quantify the improvements in terms of performance, quality, and profitability. You should also analyze the feedback, lessons learned, and best practices from your optimization process, and celebrate your achievements.

Key Performance Indicators (KPIs) and Optimization training course helps participants to execute or update measurement systems in their  department or field of work.

Course Contents

Module One: Understanding the Current Situation and the Need for Change

• What is Performance Measurements and Management
• The need for performance measurement
• Current methods of measurement and common failings
• Characteristics of good measures
• Defining Strategy and how to translate it into action and Execution
• Barriers and Success Factors related to Strategy Execution 

Module Two: Driving the Mission statement/aims into the Organization through Success Factors

• Building a Strategy Focused Organization (SFO)
• Balanced Scorecard and the Performance Metrics – The 4 Perspectives
• Examples of Specific Metrics – Financial Perspective
• Defining Critical Success Factors
• Characteristics of Key Performance Indicators
• Organization Excellence

Module Three: Planning to Implement Performance Measurement

• Foundation for Successful Management – The Best Practice Model
• How to develop and Standardize Performance Metrics
• Examples of Specific Performance Metrics – Customer Perspective
• The 6 phase model for implementing a successful Performance Measurement System
• Implementation Phase 1: Gaining management commitment and selecting a winning team 

Module Four: Developing and Implementing Success Factors and Performance Measurements

• Identifying and managing human factors in performance measurement
• Implementing Phase 2: Planning for Success – Strategic Business Planning Framework
• Examples of Specific Performance Metrics – Process Perspective
• Implementation Phase 3: Clarifying the success factors and measurements using Balanced Scorecard and Strategy Maps 
• Implementation Phase 4: Performance Contracts Framework
• Using Excel to Develop a Balanced Scorecard for your organization and to obtain the final score
• Examples of Specific Performance Metrics – Learning and Growth Perspective 

Module Five: Design and Development of Scorecards and Dashboards using “EXCEL”

• Excel: Advanced features and skills for Dashboards and Scorecards including the following
• Introduction and Dashboard Discussion
• Implementing Phase 5: Finalizing Metrics and Developing a Reporting System
• Excel hands-on Exercise – Develop a Dashboard

• Excel hands-on Exercise – Develop a BSC
• Implementing Phase 6: Maintenance and Embedding the System

Duration:   Two (2) days                                                                                              Fee: N180,000