WORKSHOP ON OFFICE MANAGEMENT AND ADMINISTRATION

27^th-28^th January, 2026                                                                                                                 1^st-2^nd April, 2026

25^th-26^th June, 2026                                                                                                                      21^st-22^nd September, 2026

Introduction

Office management is the technique of planning, organizing, coordinating and controlling office activities with a view to achieve business objectives and is concerned with efficient and effective performance of the office work and controlling the activities of a group of people who are working to achieve business objectives efficiently and economically.. The success of a business depends upon the efficiency of its office.
 
Management is the key to success of any organization; it is universally applied in all fields of organized human activity. Therefore, office management is an integral part of the total management of the organization. It provides centralized guidance, which diverts the individual efforts towards a common goal or objectives. Every office therefore requires making decision, co-ordinate activities, handling personnel and conducting evaluation of performance directed toward the objectives. It is the function of Office Management to organize, guide and control the activities of the office personnel to achieve these common objectives. That is why Office Management has been defined as the art of guiding the personnel of the office in the use of means appropriate to its environment in order to achieve its specific purpose.

Success in office management is dependent on a dynamic range of skills and personal attributes. The objective of this course is to introduce participants to the capabilities and characteristics of the elite office manager. Every duty, responsibility and priority is discussed at-length, priming candidates with the knowledge and confidence needed to take their careers to the next level.

Content

Module One: Basic Principles of Administration  

• The Business Environment
• Corporations
• Co-operatives
• Partnerships

Module Two: Effective Planning & Scheduling

• Estimating Tips and Techniques
• Types of Network Diagrams
• Critical Path Method

Module Three:  Organizing Meetings

• Anatomy of a Meeting
• Types of Corporate Meetings
• Planning for the Conference

Module Four: Keeping Accurate Records

• Individual or Personal Names
• File Cabinets
• Using Documents Library

Module Five: Writing Business Letters

• Business Documents
• Beginning the Letter
• Closing the Letter

Module Six: Other Written Communication

• Reports
• Memorandum Report
• Report Templates
• Electronic Revisions

Module Seven: Minute Taking

• The Role of a Minute Taker
• Developing Active Listening Skills
• Developing Organizational Skills

Module Eight: Telephone Skills

• Telephone Usage
• Telephone Manners
• Voice-Mail Etiquette

Module Nine: Presentation skills

• Good Preparation
• Visual Aids
• Group Presentations
• Plus more

Module Ten: Dealing with Difficult People and Conflict Resolution

• Defining Conflict
• Types of Conflict
• Conflict Outcomes
• Paraphrasing Skills
• Probing Techniques

Module Eleven: Creating A Positive Work Environment

• What Can I Do?
• Team Player
• Working Cooperatively
• Managing Conflict

Module Twelve: MS office in Office Administration

• MS Word
• MS Excel
• MS PowerPoint

Duration: Two (2) days                                                                                                           Fee: N180,000