Performance Management: Setting Objectives and Conducting Appraisals

13^th-14^th January, 2025                        1^st – 2^nd April, 2025

3^rd -4^th July, 2025                                    25^th-26^th September, 2025

Introduction

Performance management is defined as the process of continuous communication and feedback between a manager and employee towards the achievement of organizational objectives. Traditionally, performance management has been a forward-looking solution based entirely on hindsight. An ongoing, continuous process of communicating and clarifying job responsibilities, priorities, performance expectations, and development planning that optimize an individual’s performance and aligns with organizational strategic goals.

Performance management is a tool that helps managers monitor and evaluate employees’ work. The goal of performance management is to create an environment where people can perform to the best of their abilities and in alignment with the organization’s overall goals.

The success of a performance management system depends on the continual examination of standards, measures, reporting, and quality improvement efforts. By continuously examining existing performance management systems using QI tools such as the Plan-Do-Check-Act cycle (PDCA), the system can be updated to reflect organizational changes

Objectives:

At the end of the course, participants will be able to: Explain the benefits of Performance. Measurement and Continuous Improvement. Show how these activities play a part in helping their organization perform at a higher level.  Determine methods for generating and implementing effective performance measures.  Selecting the ‘vital few’ Performance Measures.  Integrate performance measures with relevant quality improvement tools to increase productivity

Contents

·       Performance Management – Introduction and Definitions

·       Establishing Effective Objectives

·       Managing Performance

·       Key Performance Indicators (KPIs) and Units of Measure

·       Planning Performance Appraisals

·       Measuring Performance  (Metrics)– Scoring Systems

·       Performance Motivators

·       The Importance of Coaching

·       Conducting Effective Performance Appraisals

·       Other Dimensions in Performance Management

Duration: Two (2) days     Fee: N180,000

For Whom:

Human Resource Managers/Officers, Supervisors, Admin and Personnel Managers, Senior Managers, Team Leaders, Directors, Heads of depts and others who perform related functions in the Public and Private sectors.