PUBLIC SERVICE ENTRY LEVEL TRAINING PROGRAMME

10^th-11^th March, 2026                                                                                                                                        11^th-12^th May, 2026

12^th-13^th August, 2026                                                                                                                                         8^th-9^th December,2026

 Introduction

This programme introduces participants to the structure, operations, ethics, and expectations of the public service. It builds foundational knowledge, work ethics, communication skills, and professionalism required for effective public service delivery.

Public service entry-level roles are diverse, ranging from administrative support (Clerical Officer, Admin Assistant) to graduate-specific schemes (Administrative Officer, Fast Streamer), often requiring specific qualifications like degrees, NCEs, or diplomas, and sometimes National Youth Service (NYSC) completion, with pathways like Graduate Entry (GL 08/09) or School Certificate Entry (GL 04/05) common, focusing on essential skills for various government functions like policy, service delivery, or IT

 Course Objectives

By the end of the programme, participants will be able to:

1.   Understand the structure and functions of the public service.

2.   Demonstrate professional conduct and work ethics.

3.   Communicate effectively in official settings.

4.   Apply public service rules and procedures.

5.   Keep accurate official records.

6.   Use ICT tools in government offices.

7.   Understand service delivery and accountability principles.

 Course Outlines

Module One: Introduction to Public Service

·        Meaning and scope of public service

·        Role of government and civil service

·        Structure of the public service

·        Rights and responsibilities of public officers

Module Two: Public Service Rules and Regulations

·        Conditions of service

·        Code of conduct

·        Disciplinary procedures

·        Official duties and limitations

Module Three: Ethics, Values and Integrity

·        Accountability

·        Transparency

·        Anti-corruption framework

·        Professional behavior

Module Four: Office Procedures and Administration

·        Registry operations

·        Filing systems

·        Handling official correspondences

·        Workflow management

Module Five: Communication Skills

·        Official letter writing

·        Report writing

·        Telephone etiquette

·        Customer service in public offices

Module Six: ICT Skills for Public Officers

·        
Computer basics

·        
Internet use

·        
Email management

·        
E-government systems

Module Seven: Time Management and Work Discipline

·        Punctuality

·        Work planning

·        Productivity tools

·        Stress management

Module Eight: Public Finance Basics

·        Introduction to government budgeting

·        Financial regulations

·        Procurement rules

·        Accountability in public funds usage

Module Nine: Conflict Management and Teamwork

·        Managing workplace conflicts

·        Collaboration

·        Interpersonal skills

·        Leadership basics

Module Ten: Service Delivery and Public Relations

·        Public engagement

·        Handling complaints

·        Image of public service

·        Citizens’ rights and charter

Duration: Two (2) days                                                                                   Fee: N180,000

For Whom

Designed for new entrants into public service, interns, and entry-level civil servants.