PUBLIC SERVICE MIDDLE LEVEL MANAGEMENT TRAINING PROGRAMME

23^rd-25^th  March, 2026                                                                                                                                                    8^th-10^th June, 2026

28^th– 30^th September, 2026                                                                                                                                          18^th-20^th November, 2026

 Introduction

Public service middle management involves roles that bridge senior leadership and frontline staff, focusing on implementing strategy, managing daily operations, leading teams, and ensuring service delivery, requiring skills like communication, problem-solving, and change management to balance strategic goals with practical execution in government agencies. These managers translate high-level directives into actionable plans, oversee budgets, manage performance, and act as vital links for innovation and effective public service. 

This programme is designed to strengthen leadership, administrative competence, and operational efficiency among middle-level public service officers. It focuses on policy implementation, supervision, communication, ICT usage, performance management, and public service ethics.

 Course Objectives

By the end of the programme, participants will be able to:

1.   Apply public service rules and procedures effectively.

2.   Supervise and coordinate departmental functions.

3.   Improve communication and reporting skills.

4.   Manage public resources responsibly.

5.   Use ICT tools for office administration.

6.   Apply leadership and conflict management techniques.

7.   Implement policies and programmes efficiently.

8.   Uphold ethics, integrity, and accountability.

 Course Outlines

 Module One: Public Service Administration and Structure

·         Overview of public administration

·         Government structure and functions

·         Role of middle management

·         Inter-departmental relations

Module Two: Public Service Rules and Leadership Roles

·         Civil service rules

·         Delegation of authority

·         Performance ethics

·         Leadership responsibilities

Module Three: Supervisory and Human Resource Management

·         Staff supervision

·         Motivation techniques

·         Performance appraisal

·         Discipline and grievance handling

Module Four: Policy Implementation and Monitoring

·         Understanding public policy

·         Implementation strategies

·         Monitoring and evaluation

·         Reporting systems

Module Five: Communication and Report Writing

·         Professional communication

·         Government correspondence

·         Report writing techniques

·         Briefing and presentation skills

Module Six: Records and Information Management

·         Records management systems

·         Information security

·         Documentation standards

·         Archival procedures

Module Seven: Financial and Resource Management

·         Public financial management

·         Procurement procedures

·         Budget implementation

·         Internal control systems

Module Eight: ICT Applications in Public Service

·         Office automation

·         E-governance

·         Data management

·         Cybersecurity awareness

Module Nine: Conflict Management and Team Leadership

·         Conflict resolution

·         Team building

·         Emotional intelligence

·         Leadership styles

Module Ten: Service Delivery and Public Relations

·         Citizen engagement

·         Complaint handling

·         Service standards

·         Stakeholder management

Module Eleven: Ethics, Integrity and Accountability

·         Code of conduct

·         Anti-corruption strategies

·         Transparency

·         Work ethics

Module Twelve: Innovation and Change Management

·         Handling change

·         Process improvement

·         Managing resistance

·         Innovation in government

Duration: Three (3) days                                                                              Fee: N250,000

For Whom:

Designed for officers on Grade Levels 07–12, supervisors, and middle management officers in the public service.